Clear Communication: A Critical Part of Our COVID-19 Response

A quick note to the media: With every new COVID-19 development, please tell us what to do – clearly. I have become acutely aware of the importance of plain language […]

It’s not just plain language… it’s right language.

I am still amazed when businesses don’t try to break the jargon habit. A few months ago, I received a company letter about a pension-related matter. Upon first read, it […]