About Me

WHO AM I?

I am a certified technical communicator with a background in strategic planning and product management. By using plain, simple English with visuals whenever appropriate, I make even the most complex topics easily understood. My goal is to give readers the information they need, exactly when they need it.

What sets me apart from other technical communicators?

Subject matter experts, or SMEs, love me. I am adaptable, a quick study, and I do my research before asking questions.

But more importantly, I never, ever start writing without knowing the answers to the following questions:

  1. What does my client hope to achieve with this documentation?
  2. Who is my audience, and what do they hope to achieve by reading this documentation?

Once I have my answers, I can decide how to best transfer knowledge in an easy, comfortable way that meets both sets of needs.

EXPERT IN

I learn new software quickly. However, there are a few areas in which I currently excel (pun intended).

MICROSOFT WORD

95%

WORDPRESS

75%

HTML / CSS

70%

ADOBE INDESIGN

60%

TECHSMITH SNAGIT

85%

MICROSOFT POWERPOINT

85%

MICROSOFT EXCEL

80%

WHAT I DO

Technical Documentation

I use logical organization, useful headings, great visuals, and plain language to give your customers an easy, satisfying user experience.

Business Writing

Formal or conversational, serious or light, I choose the right tone for your message and design materials that engage your audience.

Strategic Web Content

I keep your users coming back (and the search engines happy!) by developing content that is important, relevant, and timely.

Experienced in:

Product Guides | Tutorials | Technical Manuals | Online Help | Policy Manuals | Standard Operating Procedures | E-Learning Modules

Experienced in:

Business Proposals | Sell Sheets | Newsletters | Presentation Decks | White Papers

Experienced in:

Web Copywriting | Article Curation | HTML / CSS | WordPress

SAMPLE WORK

CERTIFICATIONS

Technical Communication Certificate  |  Simon Fraser University

94% overall average (4.0 GPA) achieved. Topics studied included:

  • technical writing and editing
  • research analysis
  • information design
  • indexing
  • project management
  • help authoring tools (MadCap Flare)

Six Sigma Green Belt

Earned Six Sigma Green Belt certification via corporate program. Led a successful national brand de-commercialization project and used Six Sigma tools to eliminate waste throughout the process.

Technical writing activities included:

  • creation of tool kit and sales presentations for field use when converting a distributor or shop to the replacement brand
  • development and documentation of conversion guidelines and regional policies

LATEST POSTS

Clear Communication: A Critical Part of Our COVID-19 Response

A quick note to the media: With every new COVID-19 development, please tell us what to do – clearly. I have become acutely aware of the importance of plain language […]

It’s not just plain language… it’s right language.

I am still amazed when businesses don’t try to break the jargon habit. A few months ago, I received a company letter about a pension-related matter. Upon first read, it […]

My Experience with SFU’s Technical Communication Program

Several people on social media have asked about my experience with the Technical Communication program at Simon Fraser University (SFU). Recurring questions are what exactly is technical communication, how many […]

Revamping Instructions to Mexican Train Dominoes

As a technical writer, I am always asking myself how I can transfer knowledge to my audience as quickly and easily as possible. That constant consideration carries over to my […]

CONTACT ME

I work remotely out of Oshawa (just east of Toronto). Travel or onsite work may be arranged if required.

info@writingpro.ca

+1 289-404-5555