I am a certified technical communicator with a background in strategic planning and product management. By using plain, simple English with visuals whenever appropriate, I make even the most complex topics easily understood. My goal is to give readers the information they need, exactly when they need it.
What sets me apart from other technical communicators?
Subject matter experts, or SMEs, love me. I am adaptable, a quick study, and I do my research before asking questions.
But more importantly, I never, ever start writing without knowing the answers to the following questions:
Once I have my answers, I can decide how to best transfer knowledge in an easy, comfortable way that meets both sets of needs.
I learn new software quickly. However, there are a few areas in which I currently excel (pun intended).
94% overall average (4.0 GPA) achieved. Topics studied included:
Earned Six Sigma Green Belt certification via corporate program. Led a successful national brand de-commercialization project and used Six Sigma tools to eliminate waste throughout the process.
Technical writing activities included:
A quick note to the media: With every new COVID-19 development, please tell us what to do – clearly. I have become acutely aware of the importance of plain language […]
I am still amazed when businesses don’t try to break the jargon habit. A few months ago, I received a company letter about a pension-related matter. Upon first read, it […]
Several people on social media have asked about my experience with the Technical Communication program at Simon Fraser University (SFU). Recurring questions are what exactly is technical communication, how many […]
I work remotely out of Courtice (just east of Toronto). Travel or onsite work may be arranged if required.